I had sears install a central air and heat system which flooded my home, I have had to have my own home owners insurance cover damages because sears contracted the work out to another local company called coast air and niether company is taking responsibilty, the customer complaint dept wont let you speak with anyone higher than themselves and are extremely rude!!! this is the worst experience I have ever had in my life. I would tell anyone that is thinking of doing business with sears to stay away far away. read full review »