My parents recently returned home from the east coast and flew US Airways. Their flight was going fine until they reached the Sacramento airport. After their flight landed, they went to retrieve their bags from the baggage claimage but were dissappointed that their bags were not there. Understanding that this sometimes occurrs, they went the the US Airways baggage claim dept and spoke to the representative working there. They said her name tag read Doris. They explained their concern and knowing my parents, were extremely cordial. As they... read full review »