I bought a trampoline from Mercantila in July. The enclosure has never fit and we have been trying to get a replacement ever since. We have been repeatedly lied to via email and over the phone. They keep promising to send an email with a return label and it never comes. We have even offered to ship it ourselves at our own expense and they won't provide an address. It truly has been the worst on-line shopping experience I have ever had. I so regret buying the trampoline from this company. They are absolutely horrible and offer no customer service what so ever! Avoid shopping here at all costs! read full review »