I ordered two pairs of shoes from Sears on Dec 12, 2009. One was delivered and the other pair was out of stock from the warehouse and was refered to a Sears store in New Jersey. The next day I received the wrong size and wrong color pair of shoes. I called Sears and spoke with Morgan, agent #83732. she stated sears would send a UPS call tag to have the shoes picked up and would credit back my purchase. After waiting almost two weeks, and no UPS pick up tag, I called back and spoke with Casey, agent #71621. Casey assured me this would be... read full review »