I ordered a bouquet for my mother's birthday 10 days before the delivery date (Dec 24). The order was never delivered to my mother's home but FTD's order status system falsely claimed that it was delivered. Not delivering the flower as promised was already bad. They even cheat customer by claiming that an order has been delivered! They have been "investigating" till now with no solid answer on what is happening. I will never order from FTD again. read full review »