This company told me that my leasing agreement was up in January 2010 - when I called to return machine they claimed that I had a PAPERLESS LEASE extending the payment for another 14 months. This was due to the fact that the original machine stopped working and they replaced the defective machine, which automatically extended the so called PAPERLESS LEASE. THey never informed us of this bogus policy and when we asked for paperwork, they wanted money for the paper and then in the next breathe said that there is only a PAPERLESS agreement - this is a fraud - bogus and totally bad business read full review »