My mother ordered this Smoke 51 contraption for my father for Christmas. Immediately I noticed that there were parts missing from her order. The manual was not included with the merchandise, so I went online to find it and printed it out. When I looked at the manual, I could see parts were missing. The product is defective. My mother has tried repeatedly to get customer service on the phone to no avail... finally she got through to someone she describes as having perhaps a 3rd grade education with screaming children in the background. My... read full review »