I ordered a welcome mat from this place in early Nov. well ahead of time for Christmas, and got a confirmation email with order number and total charges. Never received item and never got an answer from their customer service email. The email letter was the only way I could find to communicate to them. (no phone listed) I looked at my credit card statement and have not yet been charged for this item, so I'll just alert the credit company not to allow this charge. Disappointed with this company to say the least. read full review »