My brother-in-law is permanently in a wheelchair, suffers from cerebral palsy and lives ina private room in an assisted living home. His speech is unintellgible to anyone except family and friends who know him very well. He is currently on Universal Lifeline and seldom uses the phone. Custom Teleconnect put through a total charge of $26.34 for a 3 minute collect call from a pay phone in Gardena. After 15 minutes of going over the same information with Enzo (agent ID 11809809) at Zero Plus Dialing, she agreed that she would issue a credit that... read full review »