I purchased this bed from HSN. Less than 6 months later it started to develop a divot. This hole is HUGE. I contacted HSN and they said it was too late for them to refund it so I needed to contact Simmons. I did and they informed me that I would 1. have to take a series of pictures and send these in with a letter 2. pay for shipping BOTH ways for the defective mattress 3. wait several weeks for a replacement. Now what am I supposed to do without a bed for a month or longer? This is the most expensive bed I have ever bought and by far the... read full review »