In my opinion, Smart Carpet sells a low quality product and does not stand behind their warranty. Below is an edited letter sent to the Better Business Bureau of New Jersey that explains the complaint. The rug in question is at this time still less than 1 year old. I have just contracted another company to replace it at a cost of almost $1, 900. The bedrooms do not have to be replaced yet. I have contacted every consumer agency I could think of to no avail. My options are to get another independent inspection, and continue to play that game at my own expense, or contact a lawyer and pay him god knows what. read full review »