My wife and I both purchased straight talk phones from Wal Mart, she purchased hers first and miine was a month later, my phone stopped working after 3 weeks, I took it back to Wal Mart and they exchanged it with no problem. The next day my wifes service on her phone was discontinued, we called straight talk and was told that we needed to fax the reciept for the air card that we purchased along with the serial number and IME for the phone. I took all of this info back to Wal Mart in hope that they would be able to help get this phone back... read full review »