I bought a wireless modem from Netgear as a gift for my brother, who lives outside the country. I bring it to him at my first visit, and it was simply not working out of the box. Requested help from local Netgear support partner, and they tell that they are not authorized to repair a unit that is bought outside the country. I contacted Netgear support, and they simply don't understand what I wanted, no matter how many times I tried to explain that I am not asking for a replacement or refund, but a repair. They simply seem to have a policy... read full review »