here is the number to call and cancel 1-866-655-4341. if it is still being processed you will get all of your money back. i was amazed about the $60 charge on my account. i ordered it on the 6th and they took the money the next day and i cancelled on the 8th after seeing this site. ladies your best bet is to use veet, they have all sorts of products for all your hair removal needs. read full review »