Unfortunately, Wells Fargo customer service is terrible. We have a mortgage through this company and it is absolutely asburd the way they run their day to day operations. We have been trying to refi for months, and time after time Wells Fargo comes up with another way to make us waste our time and effort! The customer service reps or "specialists" as they are called are not helpful at all. Everytime you call you get someone different. Each time you get someone different they then transfer you to your "head/lead" specialist who... read full review »