On December 30, 2009, my nephew bought a new Xbox 360 from Gamestop Store #4807 in Reynoldsburg, Ohio. When he opened it (seemed to be factory sealed), he found that it didn't work and determined that the problem was a controller. Upon close inspection, he could see that the controller was in used condition - very used. He returned it to the store that same day and they exchanged it without even looking in the box. That seemed to be a trusting thing to do - but there's apparently another side to this. I went back with him to get a... read full review »