I purchased a Dell laptop from Best Buy, and about 3 months later noticed the hard drive would start clicking after about 1 or 2 hours of use then the computer becomes unresponsive and shuts down. I take it to Geek Squad as the warranty card instructs me to and tell them about the problem. The first person I dealt with was nice enough, he agreed with me that it would probably be a bad hard drive and would be replaced under warranty. Good enough. When I returned to pick it up, I'm speaking with a different person who told me they ran... read full review »