I took my diamond wedding ring in to Helzberg with a loose diamond. They sent it off to one of their jewelers to be fixed. When it came back to their store the diamond had a noticeable black spot in it. I brought it to their attention and they would not do anything about it. They stood behind their jewelers they outsource to. I would have never bought this ring if it had had this black spot in it. I am very disappointed with Helzberg, I had always thought they were a reputable jeweler. I would never recommend Helzberg to anyone. read full review »