Our story is similar to others I've read on this site. Got the sample, couldn't reach anyone on their TOLL-ONLY number which is only good for listening to ads for 10 minutes before it auto-hangs up, got charged the first monthly fee of $78.95, finally found alternate contact number on the web, called them and they say they won't refund the fee unless we return the sample, and they won't issue a return authorization because we didn't call in time (only TWO WEEKS!). We told them we couldn't get through, but... read full review »