I signed up two-year agreement with Direct in December 2007. I have been paying Protection Plan for $5.99 per month since then. In Septebmer 2009, my DVR broke. I called their Service Department to report faulty equipment. They offered a free replacement which was covered by the Protection Plan. Now, the two-year agreement is over. I call their Service for any special offer if I want to sign another two-year agreement. They said by the time I requested for the equipment replacement, my agreement was automatically extended for another 24... read full review »