The WHOLE experience was terrible!!! I have contacted the company and told them my thoughts. I have been apologized to. And was promised free prints. No one ever followed through!!! I got on their web site to view my family photos and they sent me prints of some other family. Not even mine. I have no idea who these people are. I hope mine arent sent to someone else to view! Very unprofessional and unorganized. Nobodyknows anything. I couldn't send my family-friends christmas cards with our pics on them because no one could find them... read full review »