For shareholders of this company, I would be concerned about the lack of customer service, commitment to provide a quality product, knowledge of support desk personnel, and follow-through to ensure problems are resolved. Although the stock posted impressive 3rd quarter earnings, the lack of being able to provide a high degree of customer service and satisfaction will eventually be a challenge to the Corporation. As a customer of Verizon, I have experienced endless hours on hold or working with the help desk and my problems are still not... read full review »