Arranged to be off work today to have TV maintained as specified in my service contract. Had to be home for 4-hour window. Geek Squad blew me off. Subsequent call to Geek Squad produced no semblence of customer service in correcting their error. I paid good money for my maintenance plan. The Geek Squad couldn't even show me the decency of calling me to say they weren't going to show up. Their only answer was that I could wait another week and commit to another 4-hour time slot. They got my money...this time. Don't let them get yours. read full review »