I make my payment on time every month. This month I tried to pay my bill and the company actually refused to take the payment by phone without a payment. Why is this unusual? Their internet system is down. They said the system will be back on line by the 17th. I am daily being charged interest of course and they refused to take my payment. I talked to Richard and all he would do is read from a script. Then I asked for a supervisor. Some lady came on the line by the name of Carmen. I asked her if she was a supervisor. She said I am an assistent... read full review »