I purchased a necklace from Kay Jewlers onine with the understanding I could return it. I then returned it following their instructions and using their mailing label. Its been 2 weeks since I returned their merchandise USPS Priority mail/insured. I contacted customer service and was told it may have arrived but there was no way for them to determine that. They said I should have returned it UPS instead of USPS or returned it to one of their stores. Those instructions/options are not included in their return information. They indicated they... read full review »