Insisted that my son check both his bags- 1st bag $20 2nd bag $30 Understand the policy that only 1 carry on is allowed. However the agent informed my son that he must check both his bags. Filed a formal complaint with Frontier Consumer affairs division and was advised that the complaint would be sent to the Directors and Officers of the company. If I receive no refund for the 2nd bag, I will make sure that my company policy prohibits any employees from flying this airline in the future. I am advising all friends & family to avoid Frontier Airlines as well. Complaint filed with BBB as well. read full review »