I have you beat, but I do feel your pain! I had a Motorola Q9c I bought brand new. Two months later, I had to replace it with a reconditioned product. I had to do this seven (7) times per policy protected by 'terms and conditions'. When the seventh reconditioned replacement started to malfunction, I got more than irate as each time I had to re-setup everything on the phone, lost my favorites, pictures and documents that weren't on the card, programs, everything. The store, phone customer service, those losers whose job it is to... read full review »