I ordered BitDefender last week and got the online version. Turned out I had the Virus "Antivirus 2010" on my computer. They had me send them much info from my computer, but never sent me the fix as they said they were going to "in the next 30 minutes" -- that was five days ago. Since then I wait for an "attendant" on the phone line but after 6 minutes it disconnects me--this happened 3 times. I have tried their online chat support, but no one shows up. It's as though they have closed up shop. Not sure what to do... read full review »