I totally agree with Desisee. I also was put on hold for 45 minutes to be told I had the wrong extension, they only have three options and cancellation dept. wasn't one of them. I was transfer to the cancellation department. After waiting another 39 minutes to have the live ring with no one at the other end. THAT was it. I called Bell explained my situation and changed my lines back to Bell. I felt like i was swindled. I am the customer, they are the business and they did me no favour. They also haven't answered the email i sent them... read full review »