bought a new gateway laptop in July 2009 because it was cheaper than an HP/Dell. hard drive has now crashed, found out that i need to ship my computer to Dallas to have repaired. this would take 3 - 4 weeks, as a student this will not work for me. i replaced my hard drive myself, as vista was preloaded, i contacted gateway to obtain a copy of the vista disc. i was told by gateway support that i need to pay up $25.00 to have the disc sent to me however they will pay FEDEX to ship my computer to Dallas and back to Canada, replace the hard drive... read full review »