I ordered a few sweaters when there was a 25% off promotion code available along with the buy one get one 50% off sale on all tops. AE processed my order in 3 days, and shipped the package via UPS ground. I received it 5 days later and was shocked to see that there were many tears, holes, and a few large rips in the packaging. Also, one of the sweaters was missing. I spoke to a Customer Service rep, and he was polite. He asked me if I wanted a replacement sweater, but I requested a refund instead. He informed me that my account would be... read full review »