I am too exasperated to even go through my entire story, but they have the ABSOLUTE WORST customer service, online service and compensation that I have ever experienced with any company--even Best (Worst) Buy, which is so far below "sub-par" there isn't a word for it! Finally, after a month of over 15 hours (conservative estimate) worth of my phone calls (being on hold for over and hour to the point my phone went dead), their computer system being down (constantly), transfered an inordinate amount of times, I got my HUGE $13.52... read full review »