I booked and paid for a car over the internet for Innsbruck Airport but had no credit card to present at pick-up so they refused me the car even though I had plenty of other means of payment. A bad start to out holiday. Their booking confirmation email did say to bring to present a credit card at pick-up, which I didn't thinking debit cards were better and having not used a credit card in years. I asked for a refund and was told to write. First mail ignored. Next mail threatening legal action and bad publicity worked but they still had the cheek to deduct a 10% cancellation fee read full review »