Initial install of phone and internet service took 4 different visits and 7 different technicians. Thereafter internet service was lost for at least 3 days aprrox 10 times within the first 3 months. Oh yes, and by the way Verizon will not credit you for that! Also asked them to put a block on my phone for international calls and I actually have it in writing to say the phone was now blocked. However, that was not the case and an international exchange student made $800 of international calls. Verizon stated, 'yes' it was their error... read full review »