I ordered a Dell Studio 16 laptop, and right after the order, discovered that a software that I use daily needed an even more powerful computer to run smoothly. I called Dell to cancel the order or even alter the order. The representative in India told me that the phone system was down and he could not forward me to the correct person. He said to call back in two hours. Two hours later, I called back and was told the unit I ordered was in production and could not be cancelled or altered. I asked how quickly a unit went into production and wa... read full review »