A friend of mine arranged for 24 long stem red roses to be delivered to my home on Jan 5/10 before noon. They arrived about 4pm, in poor condition (damaged flowers, two different types of roses, two different batches of flowers). I submitted a complaint by both phone, and email (as instructed - including photos of the flowers). A representative called me and said they would be replaced. Over the weekend I received a call saying that the replacement flowers would be delivered on Tuesday. They have not arrived. I phoned the company earlier today... read full review »