Used roto rooter over a year ago. After this they sent out a $25 gift card for future use. In october of 09 I had a leaky pipe under a bathroom sink. I called them to fix it. At the time I mentioned the gift certificate and was told it could be used. The day of the repair after being presented a bill for 173.88 I presented the gift card. At this time the plumber looked befuddled and said he needed to go back to his truck. He returned with a bill showing the same bottom line. The labor went up from $159 to 184 then the $25 gift card was netted... read full review »