I read the previous review and was convinced it was written by their marketing department. However, I am very satisfied with my purchase. It was shipped promptly and received quickly. The instructions were clear and concise and appeared to have been written by someone who reads, writes and speaks english. Very shortly after installing I noticed a piece of black plastic at the end of the faucet where the water is dispensed was split and the plastic came off easily. I don't think it was a big deal because you still got the same water and... read full review »