THIS MESSAGE WAS EMAILED TO AT&T CUSTOMER SERVICE ON 1/21/10 10:30 AM - AND I SENT OUT 2 LETTERS - NO RESPONSE AS OF YET To whom it may concern, I am very unhappy with the service received on the phone. I have repeatedly tried to order a new box and continue to get very bad service. 1/12/10 I called to report a problem of an existing box showing green color; phone operator named ANA from Philippines - continued to try to trouble shoot by sending me up and down the stairs pulling wires and etc... I finally stated to ANA to please... read full review »