The microwave oven was not heating. The magnetron was the suspected cause and was still under warranty through whirlpool. Whirlpool put me in contact with A&E Factory Service. The first visit by the technition was to diagnose the problem, and I was given the 8 hour time window. Of course the Tech showed up at the end of the window. He ordered the part and we re-scheduled for another day to install the part. I paid $75 for service fee. The tech came on the scheduled day to do the work. He didn't know how to get the microwave off... read full review »