There's a very good reason the large banking companies are in hot water. They deserve tighter regulation and punitive measures. I'm enraged with Chase, our home-mortgage co. A notice appeared on our January statement informing us that we had purchased an "optional product" that we had NOT purchased. It directed us to call if we had any questions about the $9.99/month charge. I called -- several times. Of course, nobody answered after 5 p.m. or on weekends, and I was placed on hold for what seemed like forever listening to... read full review »