We ordered the first week of December; I called to see when it would come after an adequate shipping time as per their claims; it had not been shipped. They said they would upgrade and sent an e-mail to me saying it was upgraded and would arrive so I could repack and reship it for a gift. It is Dec. 26 and it has not arrived. Their call center said call later on three days--they have too many calls to take more!! Worst of all, they provided a link that implies that FedEx and USPS had the items in our town. FedEx said that they only had the... read full review »