I have always been happy with airtrain but last week i flew from Baltimore to tampa to visit family and they lost one of my bags. I has been 1 week and i have not seen my bag. I saw my bag get into the airplane and get out but they claim they cannot find the bag. The worst thing is i had to pay $30 to send my bags and not they have lost one of my bags. My husband have been wearing the same clothes over and over again. They claim they have found my bad and was being delivery and that was 3 days ago i have not seen it yet. I will never fly airtrain again i will let everyone i know not to fly throught them. read full review »