They take orders, posted to your credit card next day when item is on back ordered. I canceled order after nearly 2 months and it's been a month and they still haven't credited my credit card. I disputed the charge via bank and hopefully I'll get my money back. Also I filed complaint with Better Business Bureau and found out they have F grading and their accreditation revoked on July 22, 2009. Please see for yourself http://www.bbb.org/northwestern-florida/business-reviews/camping-equipment/gear-for-camping-in-pensacola-fl-18001535#ratingdetails read full review »