I was not informed of a fee to change programming and when I called customer service they acknowledge their mistake but the best they could do is to waive half of the fee. there was no way in earth to make them understand that they can not charge for a service if they do not disclosure the cost first because the client do not have a way to know their procedures costs. The supervisor kept repeating that because they came to perform the change in the programming they were entitled to charge me for that even thought they did not disclosure that... read full review »