We purchased a laptop at a Sam's 2 1/2 hours from our house. When we purchased the laptop they guaranteed if there was anything wrong with the laptop it would be returnable to any location. When we arrived home we found it to be password protected. We called and they didn't have the password. We asked if we could bring the laptop in to see what they could do. They told us that no matter what they would not return the computer. We asked to speak to the store manager. She said that it was not cost effective to return electronics and hung-up on us. We called corporate and they were of no help besides being able to file a formal complaint. read full review »