Our washer was under warranty. It started the back of the washer on fire, due to the delivery people not grounding the washer cord. It has been over 6 weeks dealing with Sears customer service, escalation department any department we can talk too. Still our washer is broken. They ruined my husbands birthday by having him stay home for a repairman that he never showed up. We called even to confirm our appointment. They said someone cancelled it. We did not cancel our appointment, so they said they would have someone come out and to wait for... read full review »