I recently purchased windows xp from staples. i opened the box, realize it was the wrong item and tried to return. the customer service agent on 1st phone call said to put it back in box and as long as they culd put it back on the shelf, i could return. the next day, with everything boxed and ready to go, the next agent says "no" we can't return software. federal law prohibits. interesting how that is not explained before one buys the software. staples management and policies stink, i will never set foot in staples again. i hope they go bankrupt. read full review »