On 12/28/09 my family along with approximately 9 other passengers for the 8:00am flight # 1069 from New York, NY (JFK) to Austin, TX (AUS) was left behind. I was at the terminal with my daughter waiting for my husband to come out of the bathroom, our luggage was checked but yet the plane still left without us. We approached the employees working at the desk and there first words was your not getting on that plane! Not, may we help you, or here are your options. As we stood there more and more passengers came and the plane just sat there, most... read full review »