My Tivo unit refused to update its software. When I called in about this, I was told they would exchange the unit for $50 and my lifetime subscription would transfer. Forward 2 years because there were many family problems and a move to another state. I call back in and now all of a sudden the fee is $349 PLUS I have to pay for service all over again. I cannot afford that. Shame on Tivo for gouging the public. Since you do not stand behind your own products you sell, you are not a reliable vendor. read full review »